Shipping policy

Processing Time
We begin processing your order as soon as it is placed. Please allow 1–2 business days for fulfillment before your order is shipped. During peak seasons or promotional periods, processing may take slightly longer.

Shipping Times
Delivery times vary by region and begin once your order has shipped. Standard domestic shipping typically takes 3–5 business days. International delivery times vary by destination and carrier and may take longer due to customs clearance.

Order Changes & Cancellations
Because we begin fulfillment quickly, we are unable to accept changes or cancellations once your order has been placed. Please review your order carefully before checking out.

Shipping Costs
Shipping costs are calculated at checkout and will vary based on your delivery location, selected shipping method, and order value. We may offer promotional free shipping from time to time, which will be clearly indicated on our website.

International Orders
For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees charged by the destination country. These fees are not included in the product price or shipping cost and will appear as a separate line item at checkout.

Damage & Loss

We kindly ask that you nominate a safe and secure shipping address at checkout. OBELIAN is not liable for stolen or missing parcels once the order has been delivered to the address provided.

We are also not responsible for damage sustained to parcels after they have been successfully delivered. At that point, your order is considered in your care.

Returns
Returns are accepted in accordance with our Refund Policy. Please note that original shipping charges are non-refundable. For international orders, return shipping costs are the responsibility of the customer.

Questions
If you have any questions regarding your order or shipping, please contact us at care@obelianofficial.com.